Last Updated: September 15 2026
Welcome to Patchiverse ("we," "our," or "us"), operated by Patchx Global Co., LTD., a limited liability company organized under the laws of the State of Delaware, United States, with its principal place of business at 3513 Concord Pike, Suite 3100, in the city of Wilmington, County of New Castle, Zip Code 19803.
This Privacy Policy explains how we collect, use, disclose, store, and otherwise process your personal information when you access or use the Patchiverse mobile application, and any related products or services (collectively, the "Service").
Please read this Privacy Policy carefully before using the Service. By creating an account, accessing, or using the Service, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with this Privacy Policy, please do not access or use the Service.
This Privacy Policy should be read together with our Terms of Service, which govern your use of the Service. Where this Privacy Policy addresses the processing of personal information and the Terms of Service govern your contractual relationship with us, both documents apply concurrently.
Patchiverse is an AI-powered platform designed exclusively for ADULTS. Through fictional AI characters, users can experience AI-generated conversations and other entertainment features.
To provide these services, we need to process certain information about you and your interactions with the Service. We recognize that privacy is important, particularly in connection with AI-powered products that process conversations and voice interactions. Accordingly, we are committed to handling your personal information responsibly, transparently, and in accordance with applicable privacy and data protection laws.
This Privacy Policy explains:
Depending on where you reside, additional privacy rights may apply to you under applicable laws, including but not limited to the General Data Protection Regulation ("GDPR"), the UK GDPR, the California Consumer Privacy Act ("CCPA"), and other applicable privacy legislation. Nothing in this Privacy Policy is intended to limit any rights that cannot be waived under applicable law.
This Privacy Policy applies to all personal information collected by the Company through:
This Privacy Policy also applies to information collected when you:
This Privacy Policy does not apply to:
Your interactions with those third-party services are governed by their own privacy policies, and we encourage you to review those policies before providing personal information.
The types of information we collect depend on how you use the Service. We may collect information directly from you, automatically through your use of the Service, and from certain third-party service providers.
When you create an account or use the Service, you may provide us with information including:
Account Information. You provide us with email address; Google account information (where you choose Google Sign-In), including your Google account name and email address; date of birth or age verification information; account credentials; country or region (where applicable); language preferences. We use this information to create and maintain your account, verify your eligibility to use the Service, authenticate your age, and provide account-related functionality and security.
Profile and Service Information. As you use the Service, we may collect information relating to your in-Service activities, including relationship progress with AI Characters; Nickname of Your Friend; Virtual Goods, including Crystal, Planet decoration, Outfit; preferences and settings; and account deletion requests and account management preferences. This information enables us to personalize your experience and synchronize your progress across your devices.
Customer Support and Communications
If you contact us, submit a support request, or otherwise communicate with us, we may collect your contact information; the contents of your communications; attachments you provide; information relating to your request; and records of our communications with you. We use this information to respond to your inquiries, provide customer support, investigate reported issues, and improve our services.
Our Service allows you to interact with AI Characters through text and voice conversations. When you use these features, we may collect information including:
We refer to these materials collectively as "User Input." User Input does not include AI Content generated by the Service.
You may also interact with the virtual character through voice. If you choose to enable this voice interaction feature, we may process
Your device microphone will only be accessed after you grant the necessary permissions through your device settings and every time before you use the real-time voice interaction features.
To provide you with location-based search and recommendation services in conversations—for example, when you ask "Where are the good restaurants nearby?"—we need to respond to your query (i.e., recommend nearby stores and/or service information). For this purpose, we will request location permission from your device, and, upon your authorization, collect your GPS location information, in order to provide you with nearby location-based search and recommendation services. Your precise geolocation constitutes Sensitive Personal Information under applicable privacy laws. You have the right to limit the use and disclosure of your sensitive personal information to those purposes necessary to provide the services you have requested. We will only use your precise geolocation for the location-based services described above and will not use or disclose it for other purposes.
If you purchase Virtual Goods or other paid features through the Apple App Store or Google Play, we may receive limited information from the applicable app marketplace relating to your transaction, including:
All purchases made through the Service are processed by the applicable app marketplace, such as the Apple App Store or Google Play. We receive only limited transaction information necessary to verify purchases, deliver Virtual Goods and paid features, maintain transaction records, provide customer support, and comply with applicable legal obligations. We do not receive or store your complete payment card number or other financial account credentials.
When you access or use the Service, we may automatically collect certain technical and usage information, including:
We collect this information to operate, maintain, secure, troubleshoot, analyze, and improve the Service.
We may receive information from third-party service providers, including:
The information we receive depends on your interactions with those services and the permissions you authorize.
The Service is intended only for adults who meet the applicable age requirements. We do not knowingly collect personal information from children or individuals who are not legally permitted to use the Service.
If we become aware that we have collected personal information in violation of applicable law or this Privacy Policy, we will take appropriate steps to delete or otherwise handle such information in accordance with applicable legal requirements.
We use the information we collect for the purposes described in this Privacy Policy, including to provide, operate, maintain, improve, secure, and develop the Service. Depending on the nature of the information and your interactions with the Service, we may use your information for the following purposes:
We use your information to:
We use information about your interactions with the Service to personalize your experience, including by:
We process User Input and related interaction information to:
Certain features of the Service allow you to communicate with AI Characters using your device's microphone.
When you enable voice interactions, we process your voice input to provide speech recognition, generate AI responses, and synthesize AI voice output.
Your microphone will only be accessed after you grant the necessary permissions through your device settings and each time you actively use the voice interaction feature.
The voice input may be processed temporarily in real time to provide the requested functionality. Unless otherwise disclosed at the time of collection or required by applicable law, raw voice recordings input are processed in real time and automatically deleted once speech recognition and AI response generation are completed. The Speech-to-text transcripts is retained while your account remains active to provide conversation continuity and AI memory features.
Voice interaction data may also include technical information such as session duration, processing performance, and connection quality, which we use to improve the reliability and quality of the Service.
We use information to:
Where required by applicable law, we will obtain your consent before using your personal information for purposes requiring such consent.
We use transaction-related information received from Apple, Google, or other authorized app marketplace providers to:
All payments are processed by the applicable app marketplace (such as the Apple App Store or Google Play), and we do not collect, receive, or store your payment card number or other financial account credentials.
We may use your information to:
When you use AI-powered features, your User Input may be transmitted to our AI service providers solely for the purpose of generating responses, processing voice interactions, moderating content, or otherwise providing the AI-powered functionality you request.
To provide AI-powered functionality, we use the following third-party AI service providers:
These providers process information only on our behalf or in accordance with their contractual obligations and applicable law.
Responses, conversations, voices, images, videos, stories, recommendations, and other content generated through the Service are produced by artificial intelligence.
AI-generated content may be fictional, inaccurate, incomplete, inconsistent, or otherwise unsuitable for certain purposes. AI-generated content should not be relied upon as professional, legal, financial, medical, psychological, or other professional advice.
We may use aggregated, anonymized, or de-identified information to improve and develop our AI technologies and the Service.
Unless otherwise disclosed at the time of collection or permitted by applicable law, we do not use your private conversations or voice recordings to train proprietary AI models in a manner that identifies you as an individual without an appropriate legal basis or, where required, your consent.
We may share your information only as described in this Privacy Policy or as otherwise permitted or required by applicable law.
We may share information with the following categories of recipients:
We may share information with third-party service providers that assist us in operating the Service, including providers of:
These service providers are authorized to process personal information only as necessary to perform services on our behalf and are contractually required to protect such information.
For the avoidance of doubt, we may receive limited transaction information from Apple, Google, or other authorized app marketplace operators in connection with purchases made through the Service.
If we are involved in a merger, acquisition, financing, reorganization, sale of assets, bankruptcy, or similar corporate transaction, your information may be transferred as part of that transaction, subject to applicable legal requirements.
We may disclose information where we believe such disclosure is necessary to:
We may share your personal information with third parties where you direct us to do so or otherwise provide your consent.
We may use and disclose aggregated, statistical, anonymized, or de-identified information for research, analytics, product development, business operations, and other lawful purposes. Such information does not identify you personally.
We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including providing the Service, complying with applicable legal obligations, resolving disputes, enforcing our agreements, and protecting our legitimate business interests.
We generally retain personal data as follows:
The retention period applicable to particular categories of information depends on the nature of the information and the purposes for which it is processed. In general:
Retained for the duration of your account. After you delete your account, your account will be permanently deleted. Personal information associated with your account will generally be deleted or anonymized promptly after permanent deletion, unless a longer retention period is required or permitted by applicable law for legal, regulatory, security, fraud prevention, or dispute resolution purposes.
AI Interaction Information, including conversation history, User Input, prompts, and AI-generated responses, is generally retained for the duration of your account to provide conversation continuity, relationship progression, personalization, and other core Service functionalities.
Where the Service allows you to delete individual conversations, deleted conversations will no longer be available through your account and will be permanently deleted or anonymized within thirty (30) days, unless a longer retention period is required or permitted by applicable law.
Following account deletion, AI Interaction Information will generally be deleted or anonymized within thirty (30) days, unless retention is necessary to comply with legal obligations, resolve disputes, prevent fraud or abuse, enforce our Terms, or protect the security and integrity of the Service.
Raw voice recordings are processed only as necessary to provide real-time voice interaction features and are not permanently stored. Unless otherwise disclosed at the time of collection or required by applicable law, raw voice recordings are automatically deleted once speech recognition, AI processing, and voice response generation have been completed.
Speech recognition results (speech-to-text transcripts) that become part of your conversation history are retained in accordance with the retention period applicable to AI Interaction Information.
Purchase and transaction information received from the applicable app marketplace (such as the Apple App Store or Google Play) may be retained for up to seven (7) years or such longer period where required for accounting, tax, auditing, fraud prevention, or compliance with applicable legal obligations.
We retain customer support communications, user reports, abuse reports, safety-related information, attachments, and other records relating to customer service, content moderation, fraud prevention, or enforcement of our Terms for as long as reasonably necessary to resolve the relevant matter and protect the safety and integrity of the Service. Such information is generally retained for up to three (3) years after the relevant matter has been resolved.
We may retain certain records for a longer period where necessary to investigate repeated violations, prevent fraud or abuse, establish, exercise, or defend legal claims, comply with applicable legal or regulatory obligations, or otherwise protect our legitimate interests. Where such records are associated with your account, they may remain linked to your account until the account is deleted, after which they will generally be deleted or anonymized within thirty (30) days, unless a longer retention period is required or permitted by applicable law.
Technical logs, crash reports, diagnostics, security logs, device identifiers, IP addresses, and usage analytics are retained only for as long as reasonably necessary to operate, maintain, secure, troubleshoot, and improve the Service.
Unless a longer retention period is required for security investigations or legal compliance:
Where feasible, analytics information is aggregated, anonymized, or de-identified.
When we have no ongoing legitimate business need to process your personal data, we will either delete or anonymize it so that it can no longer be associated with an identifiable individual. If deletion is not immediately feasible, the data will be securely stored and isolated until deletion is possible.
Depending on your jurisdiction, you may have the right to request deletion of your personal data. Under the GDPR, you have the "right to erasure" in certain circumstances; under the CCPA/CPRA, you have the right to request deletion of personal information collected from you, subject to certain legal exceptions. We will respond to verified requests in accordance with applicable laws. In some cases, we may retain certain data where necessary to comply with legal obligations or for other permitted purposes under applicable law.
You may request deletion of your account at any time through the Service or by contacting us using the contact information provided in this Privacy Policy.
After deletion, you will no longer be able to access, restore, or recover your account or the information associated with it, except to the extent that certain information must be retained or may continue to be retained in accordance with applicable law and this Privacy Policy.
We may retain limited information following account deletion where necessary to comply with applicable legal obligations, resolve disputes, prevent fraud or abuse, enforce our Terms of Service, protect the security and integrity of the Service, or establish, exercise, or defend legal claims.
Patchiverse is operated by the company established in the United States. As a result, your personal information may be collected, transferred to, stored, or otherwise processed in the United States and other countries where we, our affiliates, or our service providers operate.
The data protection laws of these countries may differ from those of your country of residence and may not provide the same level of protection.
Where required by applicable law, including the GDPR and the UK GDPR, we implement appropriate safeguards for international transfers of personal information. Such safeguards may include:
You may request additional information regarding the safeguards applicable to transfers of your personal information by contacting us using the contact information provided below.
Depending on your location and applicable law, you may have certain rights regarding the personal information we collect and process about you. These rights may vary depending on your country or region and are subject to applicable legal limitations and exceptions.
Subject to applicable law, your rights may include the right to:
To exercise your privacy rights, please contact us using the contact details provided in this Privacy Policy. We may request additional information to verify your identity before responding to your request. We will respond within the time period required by applicable law.
In certain circumstances, we may decline or limit a request where permitted or required by applicable law, including where responding would adversely affect the rights of others, prevent us from complying with legal obligations, or where the information has been anonymized or de-identified and cannot reasonably be re-identified.
We do not make decisions that produce legal or similarly significant effects concerning you solely by automated means based on your use of AI-generated conversations or content.
We implement reasonable administrative, technical, and organizational measures designed to protect your personal information against unauthorized access, disclosure, alteration, loss, misuse, or destruction. These measures may include encryption, access controls, authentication mechanisms, network security protections, monitoring, and other industry-standard security practices appropriate to the nature of the information we process.
Access to personal information is limited to authorized personnel and service providers who require such access to perform their duties and are subject to appropriate confidentiality obligations.
While we strive to protect your personal information, no method of transmission over the Internet or method of electronic storage is completely secure. Accordingly, we cannot guarantee the absolute security of your information. You are responsible for maintaining the confidentiality of your account credentials and for promptly notifying us if you believe your account has been compromised.
In the event of a personal data breach, we will take appropriate measures consistent with applicable law, including notifying affected individuals and competent authorities where required.
This Section applies solely to residents of California and supplements the other provisions of this Privacy Policy. To the extent of any conflict between this Section and the remainder of this Privacy Policy, this Section shall govern with respect to California residents.
Depending on applicable California law, including the California Consumer Privacy Act ("CCPA"), as amended by the California Privacy Rights Act ("CPRA"), California residents may have certain rights regarding their personal information, including the right to:
We do not sell your personal information or share your personal information for cross-context behavioral advertising, as those terms are defined under applicable California law.
To exercise your California privacy rights, please contact us using the contact information provided below. We may request additional information to verify your identity before responding to your request.
Our Service is intended exclusively for ADULTS who satisfy the minimum age requirements specified in our Terms of Service. The Service is not directed to children, and we do not knowingly collect personal information from anyone who is under the applicable minimum age to use the Service.
If we become aware that we have collected personal information from a child or other individual who is not legally permitted to use the Service, we will take reasonable steps to delete such information as soon as practicable, unless retention is required by applicable law.
If you believe that a child has provided personal information to us, please contact us immediately using the contact information provided in this Privacy Policy.
Parents, legal guardians, or competent authorities who believe that personal information has been collected from a child may also contact us to request investigation and deletion of the relevant information.
The Service may integrate with or rely upon third-party services, platforms, technologies, or providers to operate certain features, including authentication, payment processing through app marketplaces, cloud hosting, analytics, customer support, artificial intelligence services, content moderation, and other operational functions.
Your use of third-party services may also be subject to the privacy policies and terms of those third parties. We encourage you to review their privacy practices before using their services.
We are not responsible for the privacy practices, security, content, or policies of third-party services that are not owned or controlled by us. This Privacy Policy applies only to personal information processed by or on behalf of the Company in connection with the Service.
We may update this Privacy Policy from time to time to reflect changes in our business operations, the Service, applicable laws, regulatory requirements, or our data processing practices.
If we make material changes to this Privacy Policy, we will provide notice as required by applicable law. Such notice may be provided through the Service, by email, or by other reasonable means before the changes become effective.
The "Last Updated" date at the top of this Privacy Policy indicates when this Privacy Policy was most recently revised. Your continued use of the Service after the effective date of the updated Privacy Policy constitutes your acknowledgment of the revised Privacy Policy to the extent permitted by applicable law.
If you have any questions or comments about this Policy, the ways in which we collect and use your personal information, your choices and rights regarding such use, or wish to lodge a complaint with us, you may contact us using the information below and we will do our best to assist you. To submit a request to exercise your rights under applicable law, you may use any of the following channels:
Patchiverse
Patchx Global Co., LTD.
A limited liability company organized under the laws of the State of Delaware, United States.
Email: privacy@patch-x.com
Customer Support: support@patch-x.com
Mailing Address: 3513 Concord Pike, Suite 3100, in the city of Wilmington, County of New Castle, Zip Code 19803, Delaware, United States
If you are located in the European Economic Area ("EEA"), the United Kingdom, or Switzerland and have questions regarding the processing of your personal information, you may also contact us using the information above. Where required by applicable law, you also have the right to lodge a complaint with your local data protection authority.